Please make sure you include the following information for quick and smooth support:

  • Purchase Code
    If you do not include a purchase code, we may request this information as our first response.
  • Link to your site.
    If something isn't working, please send us a link to the page where it isn't working.
  • Include a WordPress login
    The fastest way for us to help is for us to view your backend setup.
  • Prepare your installation
    Disable your other plugins and switch to the default WordPress theme before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.